First, they told her that they couldn’t diagnose it there that they’d have to send it away to do so. So my wife, desperate to get her laptop working, decided to take it to The Geek Squad. We contacted HP on the off-chance that they’d be cool about it and cover it anyway. We paid about $1000 (including tax) for it from Sam’s Club. My wife’s laptop died about a 2 weeks after the 1 year warranty expired. Paragraphs two and three are about the motherboard. The first paragraph is really more about how Best Buy screwed up yet another easy sale by failing to offer the bare minimum of service. So all you IT and geek readers out there, we ask you: is this a fair price? John says he found the motherboard for $150, and he wants to know why Geek Squad thinks it will require $650 in labor. John’s wife’s laptop died, and his local Geek Squad wants $800 total to replace the motherboard.
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